Password Management

When do you need a new password?

You should change your password when:

• You want to renew your current password for security reasons

• You suspect your password has been compromised

• Your company requires regular password updates

You need to reset your password when:

• You've forgotten your password

• You can no longer log in to basebox

• Your account has been locked

Situation 1: You are logged in - Change Password

If you're already logged into basebox, you can change your password directly in your profile.

How to change your password:

1. Open Profile - Click on your profile picture or name (usually top right)

2. Select Password Option - Click on "Change Password"

3. Enter Current Password - Confirm your identity with your existing password

4. Create New Password - Enter your new password

5. Confirm Password - Repeat the new password for security

6. Save - Click "Change Password" or "Save"

What happens next:

• You will be automatically logged out

• Log back in with your new password

• The old password will no longer work
  
  
  
  
  
  
  
  
  
  

Situation 2: You are not logged in - Reset Password

If you can no longer log in, use the "Forgot Password" function.

How to reset your password:

1. Open Login Page - Go to the basebox login page

2. Click "Forgot Password?" - You'll find the link below the login form

3. Enter Email Address - Enter the email address of your basebox account

4. Submit - Click "Send Link"

5. Check Email - Look in your email inbox (also check spam folder!)

6. Follow Link - Click on the link in the email

7. Create New Password - Create a new, secure password

8. Confirm - Save the new password

Important: The reset link is only valid for a limited time (usually 24 hours).

Tips for a Secure Password

A good basebox password should:

• Be at least 8 characters long

• Contain uppercase and lowercase letters

• Include numbers and special characters

• Not be found in dictionaries

• Be unique to basebox (not used for other services)

Problems with Password Reset?

No email received?

Check the following:

• Spam Folder - The email might have been classified as spam

• Email Address - Did you use the correct address?

• Wait Time - Emails can take up to 10 minutes

• Company Filters - Your IT system might be blocking the email

Email still not arriving?

1. Try Again - Repeat the reset process

2. Alternative Email - If you have multiple email addresses

3. Contact Support - We'll help you
   

Account Locked or Other Problems?

Contact support immediately if:

• Your account has been locked

• You notice suspicious activity

• The reset fails multiple times

• You don't have access to your email address
  

Security Checklist

After changing your password, you should:

✅ Save the new password in your password manager

✅ Check that you can log in successfully

✅ Re-login on other devices/browsers

✅ If you suspect compromise: inform administrator

⚠️ Important Note: Never share your basebox password with others. Every user should have their own account.

Need help? → Contact Support